Frequently Asked Questions

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TECHNICAL QUESTIONS

I applied via Android device / phone. How can I allow cookies?

Go to Internet Search Engine (Chrome, Mozilla ...) and then to the "Privacy Settings" option and select the "Accept Cookies" option.

I applied via iPhone / iPad and I received a message where I have to include “cookies”, but I do not know how to do it?

Go to "Settings" select the "Safari" option that is in the Internet browser on your device. Find the "Privacy" option and change "Block Cookies" to "Never".

How safe is this?

All your information and all your data is processed using the most secure protocols in the world. Our company invests a lot in terms of IT system security and our processes. We work with the most advanced technologies in the world and are therefore unique in the region.

How do I change my password to access my site and profile?

You can change the password by logging in to your personal profile and going to the detailed client section.

What do I need to know about the new password or the changed password?

Make sure the email address works. You will be asked some security questions that contain details about your person. The password activation link will be sent to your personal email address. You will be able to change the password when you type the link to change the password.

What should I do if I forgot my password to access my profile?

If you have forgotten the password to access your profile you need to go to the page of forza.al and then click on "Forgot your password" and the system will guide you through the whole process to change the password. The new temporary password will be sent to your email address along with the instructions and steps you need to help. The password will be valid for one day. We therefore advise you to immediately replace it with a new password. For security reasons of your profile and personal information, the temporary password cannot be used to apply for a loan.

How can I access my Forza.al profile on your website?

If you have been our client this means you already have a profile on our website. Immediately after that the fields to set the email address and password will appear. If you are a new customer, all you have to do is select the loan amount and the maturity term and press the 'GET THE LOAN' field. The application itself will then show you how to proceed with the process.

PAYMENT / REFUND / LATE

What can I do if I can’t repay the loan on time?

If you think that you can’t repay the loan on time then you should enter the personal profile on our site forza.al and choose the options for extending the loan. Choose the option that suits you best and pay the amount for this extension. Only when you pay the amount for the extension of the loan term in our account then we will approve the new maturity date. You can contact the forza team to help you with anything you need. The phone number is on our website.

Can I extend the loan term?

YES, if the loan is not overdue. You must also pay an additional fee before the loan matures. You can request a loan extension of up to 12 times.

Do I need to email documents?

Jo. You do not have to send any documents. We perform all the necessary checks and this makes us unique in the market.

How can I repay the loan?

You can make the payment in one of the following ways: In the branch of Capital Invest sh.a. In the Bank to the account number of Capital Invest sh.a.

What is the amount I have to pay?

You must repay the loan amount you have taken including interest.

When can I repay the loan?

Your loan has an exact maturity date. On the last day you have to repay the total amount of the loan you have received. However, you will be informed in due time and we will remind you to make the loan payment.

How much will it cost to get the loan?

How much the loan will cost depends on the amount of credit you have received. During the application process all costs will be clear to you. You are not required to pay any amount if you withdraw your claim. By the time you sign the loan agreement you will not be paying anything. Please check the loan repayment costs on our website.

Which repayment period do you recommend?

You can apply for a loan for a period of 7 to 30 days. It would be good to link the loan payment with the income you have so that you can repay the amount you received the loan on time.

How much credit can I get?

You can get from 4,000 to 50,000 lek. It depends on your opportunities which are related to your monthly income, the history in the credit register and the previous cooperation you have had with us.

PROCESS

Do you check my personal information and credit history?

We verify the accuracy of the data you have entered and check the credit history in the credit register of the Bank of Albania and based on them we make a decision on your request. When making a decision, we take into account various factors including your age, if you are employed, or if you have had overdue loans and so on. All checks are carried out through state institutions that have your information and we have every right given by these authorities to use this data when working with our clients.

Do you save all the loan applications I make at FORZA?

Yes. Every time you submit a request to forza.al we save your data in order to respond to your requests for money as soon as possible. Given the large number of requests we have from our customers, this process is fully automated and fully secure.

How do I find out about the status of the request?

You will be informed by SMS on the mobile number and via the e-mail address you stated in the application. We encourage you to call or communicate with the forza.al Team, whose contact details are provided at the bottom of the page, whenever you have any doubts or need support.

How long does the borrowing process take?

The ONLINE application on the forza.al portal takes no more than 2 minutes and the evaluation process closes within 15 minutes. Upon receiving a positive response, you should go to our Branches or Bank to get the funds.

What happens if you press the “Get the loan” button?

You are required to register, if you are a first-time customer, by filling in your details. Based on this data we will evaluate your application and confirm loan approval if you are eligible. We recommend that to call or communicate for any ambiguity or need for support during the application with the forza.al team, whose contact details are provided at the bottom of the page.

How do I get a loan?

The process is simple and transparent as the application and evaluation can be done ONLINE by going through several steps, as reflected in the menu STEPS FOR LOANS and is completed within 15 minutes. If you apply outside of our working hours, the time to approve the application may take longer

REQUESTS

What documents do I need to get a loan?

You do NOT need any supporting documents other than your ID card. Registration on the portal is enough and the forza.al team will do the rest of the process.

Do I have to come physically to submit my application?

Of course, you can apply by visiting our branches but we recommend the ONLINE application. During the application, the forza.al team will evaluate the information declared by you, including your personal, financial and historical data in the National Credit Registry, without asking for supporting documentation.

What do I need to get a loan?

You must meet the following criteria: To be an Albanian citizen resident in Albania to be from 18 to 70 years old. To be in an employment relationship, not to have a negative status in the credit register.

GENERAL INFORMATION

Can I get a loan if I owe money to a bank or other financial institution?

Of course, if you meet our approval criteria including the history without delay in the National Credit Registry. The forza.al team during the evaluation of the application pays attention to your payment possibilities and the history with the existing loans.

When can I apply for a new loan?

Immediately with the repayment of the existing loan, because we currently offer only loans that cover the needs for 7 to 30 days money. As a responsible financial institution, we want to help our clients whenever they have immediate needs for money but at the same time encourage them to use the loan appropriately.

Who can get a loan?

All Albanian citizens from 18 to 70 years old, who are employed, with good credit history and who are resident in the territory of Albania.

Why apply online?

The ONLINE application on the forza.al platform is the suggested option as it saves time to physically go to our branches, avoids the queue and above all is enabled 24 HOURS A DAY for 7 DAYS OF THE WEEK from the comfort of your home or environment where you are located.

What does your short-term loan consist of?

This type of loan enables you MONEY within 15 minutes, without excessive procedures helping you to overcome unforeseen needs or pay the bills that your monthly budget does not allow. These are some of the reasons why this loan is ideal to meet short term needs.

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Need some help?

Our operators are ready to help. Just call our number between office hours and we’ll help you complete your application.

+355 45620300

E Hënë - E Shtunë: 08:00-20:00
E Dielë: 09:00-14:00
Partner Locations

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You can also apply in one of our many partner locations.
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